Make life a little sweeter

Returns & Refunds

 

In the unlikely event that you should wish to cancel your order please notify us by emailing mommabearssweetsandgifts@hotmail.com

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Should your order have been processed and already despatched we regret we will be unable to cancel. Providing your order has not been despatched we will issue a full refund.

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As the items we sell are perishable we are unable to accept returns.

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We take great care when handling and packaging your order, so it will arrive with you in good condition. However once a parcel has left our premises, it is out of our control.

 

Should your parcel arrive in a damaged condition that has affected the quality of the product inside, please contact us immediately by emailing mommabearssweetsandgifts@hotmail.com including photographic evidence.

 

Should your order arrive in a damaged condition, we will only offer you a refund for damaged items if you have signed for the parcel as damaged upon receipt.

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Please note that we are unable to refund or replace any goods damaged as a result of hot weather. By placing an order in hot weather conditions you are purchasing at your own risk.

 

In the unfortunate event that your order has not been delivered we will be unable to issue a refund until the courier declares that the parcel is lost.

If your parcel has been marked as delivered on the tracking but you dispute this, you will need to complete a denial of delivery form and provide evidence so that an investigation may be carried out. We will only issue a refund following a thorough investigation with the courier which confirms the parcel has not been delivered.

 

If you have entered an incorrect address and the parcel has been delivered to this address we will not offer a refund due to customer error. It is your responsibility to ensure that your delivery information is correct.

 

Should an order be returned to us by the courier because it could not be delivered due to you entering your address incorrectly, 3 attempts being made and you were out, or for any other reason, we will contact you and either refund your order less the original postage charge, or resend to another address. However to resend the order will incur an additional delivery charge.

 

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.